Support information
Technical details and configuration tips are available from the software developers, and viewers are encouraged to use the resources available:
Real Player: http://service.real.com/realplayer/
Windows Media Player: http://www.microsoft.com/windows/windowsmedia/support.aspx
Quicktime: http://www.apple.com/support/quicktime/
This web cast has been optimised for the following browsers:
- Internet Explorer v5.5 upwards for PC and v5.24 for Mac
- Netscape v6.0 upwards for PC and up to v7.0 on Mac
- Firefox & Mozilla on PC and Safari 1.2.3 on Mac.
Viewers with other browsers may not see the entire page and may not be able to use all aspects of the broadcasts functionality.
NOTE – If in doubt make sure your web browser and plug-ins are all fully up to date.
Real Player to work through your company firewall
In order for Real Player to work through your company firewall, please follow the steps below to configure your computer
**These settings are for Real Player 10.0 and 10.5, Real strongly recommend you download these latest versions**
Solution : Manually configure RealPlayer to use HTTP only.
On some networks it may be necessary to configure RealPlayer to use the HTTP Only option to connect to the Internet. This option allows a copy of RealPlayer operating behind strict firewalls to access RealPlayer traffic.
To configure RealPlayer to receive content via HTTP only:
1. In RealPlayer, click the Tools menu and choose Preferences. The Preferences box opens.
2. In the Category pane under Connection, click Network Transports.
3. Select the Manually configure connection settings check box.
4. Click the RTSP Settings button, then make sure the Attempt to use HTTP for all content check box is selected.
5. Click OK.
6. Click the PNA Settings button, then make sure the Attempt to use HTTP for all content check box is selected.
7. Click OK twice to save your changes.
Network requirements
We recommend that viewers use the fastest possible internet connection available to them, and a broadband class of connection (DSL, Cable or leased line) will provide the best viewing results.
If you are accessing via a corporate firewall, ask your Network administrator if the firewall is configured to receive streaming media content and make sure that the proxy settings are correct.
Hardware minimum specification
Windows 95 or higher, Mac OS 9.2.1, Pentium III/AMD Athlon or Mac PowerPC, 64 MB RAM or higher, 56k modem or faster, 16-bit Sound Card, Video 256 colours or greater.
PowerPoint
If you are experiencing difficulty with the PowerPoint presentations please ensure you have the latest version of Microsoft PowerPoint http://office.microsoft.com/
Or check out the supprt site here: http://support.microsoft.com/ph/2522
Should you encounter any technical problems whilst using this site, please email: Admin@OnScreenProductions.com |
